Google lets you review members of Congress, and the appraisals are brutal

Savanna Herrera was not pleased with Sen. Mitt Romney’s phone system. She said she kept calling his office and pushed the “5” button like the voice advised but couldn’t reach a person. Then she figured she’d push the 3 button. Still didn’t work. So Ms. Herrera did what any other unsatisfied customer might do in the internet age: She went online and left a 1-star review of Mr. Romney, Utah Republican, on Google Maps.